online giving faq's

Q: Why would I want to give to the church using Online Giving? 

A: Many people who give regularly find that Online Giving is a convenient option to fulfill their giving commitments. This is especially true when you cannot attend a worship service. We will also be able to process registration and other fees in the future. 

Q: Is it safe to give online? 

A: Yes. Our On Line Contribution service protects your financial information with industry-leading security and fraud prevention systems. When you enter personal or financial information, it is encrypted when transmitted. 

Q: What types of bank accounts can I give from? 

A: You can give online from your checking account via an E-Check (ACH) transaction. You can also give using Credit/Debit Cards. 

Q: What do I need to do to start Electronic Giving? 

A: Just click on “Online Giving” or the Give Thanks icon to get started. You can schedule a recurring gift, or a one-time donation. At the bottom of the donation page, you will be given the option of creating an account so you won’t have to re-enter information in subsequent visits. 

Q: Are there any fees involved with giving online? 

A: Not to you. You will not pay any fees with an online gift. Hope Covenant incurs a small administrative processing fee for the service. 

Q: Can I make a one-time contribution? 

A: Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, the payment will be made immediately or, for recurring contributions, you can schedule the payments to come out of your bank account on the date(s) you specify. 

Q: If I want to set-up a recurring gift, what are my options for frequency? 

A: For recurring gifts, you have the option of giving weekly, bi-weekly or monthly. 

Q: Can I change my personal information or the amount/frequency of my gift once I have set it up? 

A: Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply sign in to the system with your email address and password to make the necessary changes. 

Q: Can I review my donation history online? 

A: Yes. The site will allow you to view and print the complete history of your contributions that have been given online. Simply click on “Manage My Account”, click on “Transaction History”. File and Print. 

Q: Will I still receive regular contribution statements from the church? 

A: Yes. The church will continue to send year-end contribution statements including online and conventional contributions. 

Q: How will I know that I set up my gift correctly? 

A: Immediately after submitting your contribution, you will receive an e-mail receipt verifying your contribution. 

Q: When will contributions be withdrawn from my account? 

A: Contributions will be withdrawn from your specified bank account within 48 business hours of the date you request. This time frame allows for the contribution to process through your bank and the church's bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day. 

Q: Can I designate my gift to a particular purpose? 

A: Yes. Gifts can be designated by the drop-down box with giving alternatives such as General Offering, Benevolent Fund, Missions or other Designated Funds. 

Q: Will my information be kept private? 

A: The Online Giving Registration Form requires you to give us contact information (like your name and e-mail address). Hope Covenant will not sell or rent your personal information to third parties. This information is stored in your file in a secure environment separate from our website. Please keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Always sign out when finished. 

Q: I have additional questions about online giving that have not been addressed. Who can I talk to? 

A: For any questions, concerns or comments about online giving, please contact the Treasurer, Glenn Scuteri.